Independent mobility research

KORUVA Rider Survey

Tell us what ride-hailing is really like for you. We care more about your actual recent experience than general opinions. About 5–7 minutes.

Rider experience

About you & your ride habits

Start with what you actually do.

I agree that my anonymous answers may be used for KORUVA mobility research. * Yes, I agree

City *

Area/neighbourhood

Age range

How often do you use ride-hailing? *

What you actually use

Think about your most recent rides.

Which one do/did you use most? *

Most recent ride fare (₦)

Actual pickup wait (minutes)

How did you pay?

What went wrong — or right?

Use your recent experience.

Did a driver cancel after accepting your most recent booking?

Yes No

In your last 10 rides, about how many driver cancellations?

Has a driver recently asked for extra money above the app price?

Yes No

Has a driver recently asked you to cancel and pay privately/off-platform?

Yes No

Vehicle quality

Overall satisfaction

Choose what you would really book

Pick the ride you would choose with your own money.

A. Which would you book?

₦5,600 — pickup 10–12 minutes ₦6,100 — confirmed driver, pickup 4–5 minutes

B. Which would you book?

₦5,700 — driver may counter/request more ₦6,100 — locked final fare unless you change the trip

C. Which would you book?

₦6,000 — normal available vehicle ₦6,500 — recently inspected vehicle with working AC/seatbelts

How much extra would you personally pay for meaningfully better reliability?

What would make you switch?

This directly informs how KORUVA should be built.

How likely would you be to try KORUVA?

I am willing to answer one short follow-up later

WhatsApp number (optional)Only if you agreed to follow-up.

Research only. Do not enter passwords, bank/card information, BVN, NIN or government ID numbers. To protect survey quality, KORUVA processes limited pseudonymous technical signals to detect duplicate or automated submissions. Raw IP addresses and hardware IDs are not stored.